I studied emotional intelligence, sometimes called EQ or Ei (and we use the terms interchangeably) for over a decade and my work in trust was a result of my deep curiosity on how the two are connected. Why do different people witness the same person doing exactly the same thing and arrive at different conclusions as to their trustworthiness? How can a person who is nasty and lies to others still believe they are trusted? I have learned that there are times when people really aren’t aware of how they are coming across to others. It comes down to emotional intelligence.
Here is how I describe emotional intelligence;
Emotional Intelligence is our ability to:
- Accurately identify emotions in ourselves and others
- Understand and manage emotions
- Use and effectively communicate emotional feelings
If you want to increase trust, use your emotional intelligence to assist you.
People will remember the emotion of the situation long after they have forgotten the words or the deeds, and their trust is affected by the emotions they feel.