Lea Brovedani: The Trust Architect
Lea Brovedani:
The Trust Architect
Lea Brovedani looking back at us over her shoulder. She is wearing a while blouse

Measuring Organizational Trust

Do you know how people really feel about your company? Maybe it’s time to look below the surface.

When it comes to corporate dysfunction, the problems that surface are just the tip of the iceberg. It’s what is going on below the surface that needs to be addressed. Instead of mouthing platitudes and meaningless apologies, there is a way you can actually do something. You might be surprised by what you find.

To measure and improve organizational culture, I use a tool called Organizational Vital Signs (OVS). Poor communication or problems within teams are often related to trust issues. You may not hear people say it out loud since people may be afraid to voice their real opinions. This tool gives them the anonymity to do so without fear. It allows us to figure out why companies can’t keep good people in the top management position. What employees tell HR isn’t always really how they feel, but the OVS unlocks the truth.

It goes beyond measuring staff satisfaction and looks at critical employee behaviors such as communication, problem-solving and accountability. Once you know where the challenges are, you can create a strategy that works, because it’s based on the needs and opportunities for development, not on the perceived problems that might be the tip of a very large iceberg.

Imagine walking into an office where people are smiling and giving 100% commitment and effort. How much would it improve your bottom line? It is possible if you are willing to look below the surface.


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