When a disaster or difficult situation arises, feelings about it can lead to trust issues. The infographic below is from my book “TRUST ME – Restore Belief & Confidence in an Uncertain World”. The infographic gives you great information on how people may feel and the impact on them. It shows you what you can do to build and maintain trust in difficult situations.
What do you do when you have to tell your staff information that you may not agree with? The following is an excerpt from Trust ME – Restore Belief & Confidence in an Uncertain World. It gives you tips on how to deliver difficult news.
When I was an HR manager, we did competency-based interviews. We wanted examples from people who could show us they could do what they said they could do. This was the first step in finding the right people for the job. Questions were used to find out how they used specific skills and how they approached problems, tasks or challenges…
TRUST ME – Restore Confidence & Belief in an Uncertain World will be out soon. I’m excited to share one of the stories from the book. It’s chock a block full of great advice and stories.
Do you know how people really feel about your company? Maybe it’s time to look below the surface.
I studied emotional intelligence, sometimes called EQ or Ei (and we use the terms interchangeably) for over a decade and my work in trust was a result of my deep curiosity on how the two are connected. Why do different people witness the same person doing exactly the same thing and arrive at different conclusions as to their trustworthiness? How can a person who is nasty and lies to others still believe they are trusted? I have learned that there are times when people really aren’t aware of how they are coming across to others. It comes down to emotional intelligence.
When I’m feeling ill or very anxious my intuition or trust instincts seem off. How about you?
It may be hard for you to love and trust this person. They’ve made promises to you over and over again, just to break them without consideration. They have been verbally abusive and others have noticed and been uncomfortable. It’s not always bad. Sometimes they surprise you and come through in the biggest way, exceeding … Read more
I’m sitting in my living room listening to Christmas Carols and looking at our Christmas tree that is decorated with ornaments we’ve collected over the years. I’m feeling nostalgic. I’ve read messages and greetings from friends and recognize that this is a happy time for some and a difficult time for others. My heart is with you all. The very best to you and everyone you love.
The great thing about the Internet is you can research everything online. The horrible thing about the Internet is you can research everything online. It’s the Wild West and the onus is on you to make sure the information you’re getting is trustworthy.