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The look was what got me. It was visible hurt and embarrassment of being put down in front of others over something that should have been quietly discussed in private. If you want people to trust you and show you care about them, praise in public, critique in private. A business issue or a personal … Read more
There are lots of great reasons to be trustworthy. For one, high trust companies make more money. Barbara Brooks Kimmel is the CEO and cofounder of Trust Across America-Trust Around the World and their mission is to help organizations build more trust. She created a framework for measuring trust in businesses she calls FACTS. It … Read more
I don’t use telling the truth as part of my trust model, for very good reasons. Why? It was one of the discussions on Facebook that had people taking sides. Each side threw their collective facts at the discussion; each firmly entrenched in their beliefs and not willing to be swayed. At the end of … Read more
I was presenting a workshop on trust and doing a section on when and how to apologize, and one of the participants asked for advice. She wanted to know how to apologize to a co-worker who was offended by something she had said. I was preparing to hear something along the lines of “I said … Read more
In the range of problems I thought I would have to deal with in my life, rabies didn’t even make the top thousand. And I discovered that trusting our public services can be difficult, even when you want to. Raccoons are nocturnal animals, so seeing one strolling in your yard in the middle of the … Read more
Sometimes the simplest things are the hardest to learn. Have you ever watched a baby learn to walk? It makes you wonder why we’re not all still wobbling around, falling on our kiesters and bumping our heads. The same goes for leadership. Once we’ve learned the most complex skill, well, it becomes as automatic and … Read more
What and who can you trust when it seems like all the rulebooks have been thrown out? Even 20 somethings are nostalgic for the good old days… Have you heard the tale of the poisoned well? There was once a wise king who ruled over a vast city. He was feared for his might and … Read more
There are some old nuggets that have been around for so long that I’ve seen people quote them as undeniable truths. Don’t believe in something just because you’ve heard it multiple times or read it on the Internet. If you are going to trust and be trustworthy you need to be discerning. Myth Five: Telling … Read more
I can tell the amount of trust in an organization by the amount of laughter I hear in the hallways. Offices where people trust are more joyful and people aren’t afraid to share their humor. There are times when it takes me a long time to get the words out of my head and onto … Read more
I am reminded of a quote attributed to David Duchovny, an actor and star of The X-Files. He says, “The key is to get to know people and trust them to be who they are. Instead, we trust people to be who we want them to be – and when they’re not, we cry.” I … Read more