484 674 5754 lea@leabrovedani.com
For Heather Peace of Superior Contact in Marquette, Michigan the light bulb moment happened in a workshop she attended of mine in Orlando Florida at the ICMI leadership conference in 2017. The ICMI workshop had 60 middle and senior leaders attending from contact centers across North America. In all of my time training, I can’t … Read more
Oh boy. This isn’t what I was expecting to write. My articles are usually written after I’ve had an “ah-ha” moment or an epiphany. This month I was going to write a serious article on ‘Creating a Positive Trust Culture’. Don’t read any further if that is what you’re expecting. My dog is sitting at … Read more
After a bumpy and chaotic 2020, I wish I could tell you all that 2021 is going to be smooth sailing. But if I did, that would be a lie, and I’d have to give back my award as a top thought leader in trust. Having said that, it’s going to be better – not … Read more
My labyrinth is located at the back of our property. To enter the labyrinth I turn left at the Buddha and walk clockwise until I get to the center. With each step I take, my thoughts became clearer. Today on my walk, I thought of the legacy I want to leave. So often, I think … Read more
There is a bakery close to our home that sells the best baked goods. You can smell the wonderful aromas as you get close. At this time of year, the ovens are doing double duty! Now, of course, during the pandemic, we have to wait outside since only one customer is allowed in at a … Read more
If I had a nickel every time someone said I should work with politicians, I’d be able to buy a coffee. And not just a plain coffee, no. One of those double mocha, skinny cappuccinos with an extra shot of espresso and with chocolate sprinkles on top kind. Yup. I get asked it a lot! … Read more
My clothes felt uncomfortable because of the cold rain I experienced during my morning meditation walk. I could see my breath as I sat under my umbrella and I could hear the song the rain made as it danced on different surfaces. I concentrated on separating the sounds. The drumbeat of the rain on the … Read more
Is there anyone left in the world to trust? How will you know them? Talk is cheap, so you will know whom to trust from their deeds. In leaders, it has to be more than 15 seconds of sound bites and a few moments of media opps. I look for my 5 Tenets of Trust … Read more
The pandemic is uncovering parts of us that are both good and bad. It’s helped me uncover areas I need to work on to be a better more trusting person. You and I are neither good nor evil, but our actions color the picture that others see. Before you respond angrily to the anonymous post … Read more
I’m pretty lucky because my friends and I seem to be on different schedules for our breakdowns during the coronavirus. We check-in and listen to each other as we lament about difficult relationships that have gone downhill during the lockdown. I’ve broken out a few meditation tapes that I hadn’t listened to for a while. … Read more