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I was watching a scene from my new favorite TV show, Ted Lasso, and the character Ted, played by Jason Sudeikis, was playing darts to win a bet. His opponent was a ‘full of themselves’ bully who brought out his own dart set to show off and establish his superiority. In one crucial moment at … Read more
I’m not perfect, and I haven’t met anyone who is, which is why I bristle when I hear that tired and untrue nugget: It takes a lifetime to build trust and only seconds to destroy it. Bullocks! (Don’t you love words that are both curses and cow parts?) There is a big difference between trust … Read more
Shoshin is a word from Zen Buddhism that means ‘beginner’s mind’. When I’ve talked about trust, one of the 5 tenets is commitment. Commitment is doing what you said you would do long after the time you’ve first said it. We are excited when we start something but that can quickly fade in the long … Read more
For Heather Peace of Superior Contact in Marquette, Michigan the light bulb moment happened in a workshop she attended of mine in Orlando Florida at the ICMI leadership conference in 2017. The ICMI workshop had 60 middle and senior leaders attending from contact centers across North America. In all of my time training, I can’t … Read more
There is a bakery close to our home that sells the best baked goods. You can smell the wonderful aromas as you get close. At this time of year, the ovens are doing double duty! Now, of course, during the pandemic, we have to wait outside since only one customer is allowed in at a … Read more
My clothes felt uncomfortable because of the cold rain I experienced during my morning meditation walk. I could see my breath as I sat under my umbrella and I could hear the song the rain made as it danced on different surfaces. I concentrated on separating the sounds. The drumbeat of the rain on the … Read more
Is there anyone left in the world to trust? How will you know them? Talk is cheap, so you will know whom to trust from their deeds. In leaders, it has to be more than 15 seconds of sound bites and a few moments of media opps. I look for my 5 Tenets of Trust … Read more
The pandemic is uncovering parts of us that are both good and bad. It’s helped me uncover areas I need to work on to be a better more trusting person. You and I are neither good nor evil, but our actions color the picture that others see. Before you respond angrily to the anonymous post … Read more
I’m pretty lucky because my friends and I seem to be on different schedules for our breakdowns during the coronavirus. We check-in and listen to each other as we lament about difficult relationships that have gone downhill during the lockdown. I’ve broken out a few meditation tapes that I hadn’t listened to for a while. … Read more
It was raining when I arrived at the store. I chose the rainy day to do my shopping since I believed the lineups to get into the store would be smaller, and I was right. I was lucky enough to be under the awning while I patiently waited for a safe distance behind the person … Read more