484 674 5754 lea@leabrovedani.com
I’m not perfect, and I haven’t met anyone who is, which is why I bristle when I hear that tired and untrue nugget: It takes a lifetime to build trust and only seconds to destroy it. Bullocks! (Don’t you love words that are both curses and cow parts?) There is a big difference between trust … Read more
Shoshin is a word from Zen Buddhism that means ‘beginner’s mind’. When I’ve talked about trust, one of the 5 tenets is commitment. Commitment is doing what you said you would do long after the time you’ve first said it. We are excited when we start something but that can quickly fade in the long … Read more
Do you, like me, have a client that you immediately put into the ‘friend column’? Penny St. Antoine of MCAP is that person for me. Her integrity, intelligence and openness make her someone who is delightful to be around. Penny is Senior Vice President of Single-Family Operations and I got to know her four years … Read more
They knew that the new position would mean a pay raise and more responsibility. For the past year, they had worked hard, putting in long hours and extra effort. In their remote location, job opportunities didn’t come up very often, and their manager promised that when the management team came to ask for recommendations, their … Read more
For Heather Peace of Superior Contact in Marquette, Michigan the light bulb moment happened in a workshop she attended of mine in Orlando Florida at the ICMI leadership conference in 2017. The ICMI workshop had 60 middle and senior leaders attending from contact centers across North America. In all of my time training, I can’t … Read more
My clothes felt uncomfortable because of the cold rain I experienced during my morning meditation walk. I could see my breath as I sat under my umbrella and I could hear the song the rain made as it danced on different surfaces. I concentrated on separating the sounds. The drumbeat of the rain on the … Read more
Is there anyone left in the world to trust? How will you know them? Talk is cheap, so you will know whom to trust from their deeds. In leaders, it has to be more than 15 seconds of sound bites and a few moments of media opps. I look for my 5 Tenets of Trust … Read more
The pandemic is uncovering parts of us that are both good and bad. It’s helped me uncover areas I need to work on to be a better more trusting person. You and I are neither good nor evil, but our actions color the picture that others see. Before you respond angrily to the anonymous post … Read more
One of the most important aspects of creating trust is showing you care. At this time we need to reach out and show our care to people who may be feeling frightened or isolated. We need to ‘touch’ each other with our concern and love even as we physically distance ourselves from others. Check on neighbors, friends … Read more
Have you ever given your word to someone and then not delivered? I’ve missed deadlines lately and, for “The Trust Architect” who knows that trust can be lost with small promises that are not kept, I am feeling beyond anxious. I have a million excuses but even to my own ears, they sound a little … Read more