What if we worked at tolerance? I read a post hiding bigotry and hatred by posing it as a fight against political correctness. It was dishonest and untrustworthy. They posited that not accepting their fight against “political correctness” was a sign of intolerance, weakness and dangerous to society because it hides the “real” problems. They weren’t talking about political correctness, which is meant to stand for fairness and open-mindedness, but the new subverted meaning, which is described as a condescending way of talking and elitist principles that wastes time.
For Heather Peace of Superior Contact in Marquette, Michigan the light bulb moment happened in a workshop she attended of mine in Orlando Florida at the ICMI leadership conference in 2017. The ICMI workshop had 60 middle and senior leaders attending from contact centers across North America. In all of my time training, I can’t … Read more