484 674 5754 lea@leabrovedani.com
“Are you nice?” “I’m told I’m a nice person but really, what I strive for is to be kind.” When I was editing my book, the kindness shown to me by people I respect wasn’t always nice. It was benevolent and considerate with the intent to make things better. There were times when I silently … Read more
Quick quiz: What do Rudyard Kipling, a collapsed bridge and engineers have in common? Answer: They inspired the ceremony of the Iron Ring for Engineers. If If you can keep your head when all about you Are losing theirs and blaming it on you, If you can trust yourself when all men doubt you, But … Read more
I was watching a scene from my new favorite TV show, Ted Lasso, and the character Ted, played by Jason Sudeikis, was playing darts to win a bet. His opponent was a ‘full of themselves’ bully who brought out his own dart set to show off and establish his superiority. In one crucial moment at … Read more
Do you remember the moment you fell in love? I do. It happened when I met my husband, met my children, and again recently when I saw my granddaughter Briar for the first time. We arranged to travel to Vancouver when we found out the due date. My husband, son and I were excited to … Read more
Shoshin is a word from Zen Buddhism that means ‘beginner’s mind’. When I’ve talked about trust, one of the 5 tenets is commitment. Commitment is doing what you said you would do long after the time you’ve first said it. We are excited when we start something but that can quickly fade in the long … Read more
I was pretty excited when in my mid-20s, I had the opportunity to move to Denver from our head office in Calgary and manage the US operation. I felt like a hotshot. I had a corner office with my own admin assistant, I drove a sports car and I wore designer clothes. I really thought … Read more
Do you, like me, have a client that you immediately put into the ‘friend column’? Penny St. Antoine of MCAP is that person for me. Her integrity, intelligence and openness make her someone who is delightful to be around. Penny is Senior Vice President of Single-Family Operations and I got to know her four years … Read more
They knew that the new position would mean a pay raise and more responsibility. For the past year, they had worked hard, putting in long hours and extra effort. In their remote location, job opportunities didn’t come up very often, and their manager promised that when the management team came to ask for recommendations, their … Read more
For Heather Peace of Superior Contact in Marquette, Michigan the light bulb moment happened in a workshop she attended of mine in Orlando Florida at the ICMI leadership conference in 2017. The ICMI workshop had 60 middle and senior leaders attending from contact centers across North America. In all of my time training, I can’t … Read more
After a bumpy and chaotic 2020, I wish I could tell you all that 2021 is going to be smooth sailing. But if I did, that would be a lie, and I’d have to give back my award as a top thought leader in trust. Having said that, it’s going to be better – not … Read more