When I was an HR manager, we did competency-based interviews. We wanted examples from people who could show us they could do what they said they could do. This was the first step in finding the right people for the job. Questions were used to find out how they used specific skills and how they approached problems, tasks or challenges…
They received a huge stack of speaker applications but when my friend Paula Morand gave the event organizer a call and gave me a glowing recommendation it made all the difference to the people deciding who to hire. I got the keynote and the opportunity to spread my message of trust to a new audience. Paula knows the organization and is well respected by the people in power. She’s seen me present. She knows what I talk about and her referrals are golden. It’s gone both ways. I’ve referred people to Paula and have called and tipped the scale on the plus side for Paula when a colleague who was vacillating on using her services. I have a great deal of respect for Paula and I know she feels the same.
It got me thinking. What do you absolutely need to know to give a good referral? What must you do to get a referral?
Did you know that I lived in India for a year from 2011 to 2012? Ric was on an assignment that was supposed to last 3 years which unfortunately was shortened to one year but oh my, what a year. I love India! It was a year where I got to write, speak in exotic … Read more
After I spoke at Harvard at the Conference on Emotional Intelligence, Wendy Wu, Founder of Six Seconds China and CEO and Founder of Wonder Tech, asked if she could interview me about sustainable happiness. At one point in the interview we talked about families, and she asked me what I want for my children. I … Read more
This is neither a rant against Trump nor is it a pro-Trump article. As a trusted expert, I want to understand why he was trusted with the highest office in the most powerful nation on earth. This is my perspective of why people voted for him. If you have been following my articles, you know … Read more
Did you know most motorcycle accidents aren’t the fault of the motorcycle driver? Two thirds of all motorcycle fatalities are caused by the car driver. The car driver’s usual response is they just didn’t see the motorcycle until it was too late. The motorcycle driver might have been right, but how did that help the … Read more
For 4 months they had been putting in 12-16 hour days, 6 days a week. Birthdays were missed and relationships suffered, but the spoken and unspoken message was that the experience gained on this – a complex international project – would be a boon to their careers. Then rumors started surfacing that there were going … Read more
If you don’t make mistakes, you’re just not trying hard enough. But what do you do when the inevitable happens? What do you do when you or your staff makes a mistake? Mistakes can erode trust, but let’s be very clear: It’s not the mistake that causes distrust; it’s how the mistake is handled. The … Read more
Consciously and deliberately building trust is important. Think of it as “show and tell” for grownups but with much bigger consequences than a grade on an elementary school report card. The evaluation you get can affect whether or not people are willing to follow you and how well you succeed in your career. People will … Read more
“The only way to make a man trustworthy is to trust him.” – Henry Stimson- You’ve heard of the old adage: “We do business with people we know, like and trust.” I would add that we elect our officials and hire our staff for the same reason. The good news is this: you got your … Read more