What do you do when you have to tell your staff information that you may not agree with? The following is an excerpt from Trust ME – Restore Belief & Confidence in an Uncertain World. It gives you tips on how to deliver difficult news.
When I was an HR manager, we did competency-based interviews. We wanted examples from people who could show us they could do what they said they could do. This was the first step in finding the right people for the job. Questions were used to find out how they used specific skills and how they approached problems, tasks or challenges…
What if we worked at tolerance? I read a post hiding bigotry and hatred by posing it as a fight against political correctness. It was dishonest and untrustworthy. They posited that not accepting their fight against “political correctness” was a sign of intolerance, weakness and dangerous to society because it hides the “real” problems. They weren’t talking about political correctness, which is meant to stand for fairness and open-mindedness, but the new subverted meaning, which is described as a condescending way of talking and elitist principles that wastes time.
It was Eleanor Roosevelt who said, “Learn from the mistakes of others. You can’t live long enough to make them all yourself.” I don’t know about you, but I’d much rather learn from someone else’s screw-up. It’s less painful, and your reputation doesn’t suffer.
There are lots of great reasons to be trustworthy. For one, high trust companies make more money. Barbara Brooks Kimmel is the CEO and cofounder of Trust Across America-Trust Around the World and their mission is to help organizations build more trust. She created a framework for measuring trust in businesses she calls FACTS. It … Read more
Sometimes the simplest things are the hardest to learn. Have you ever watched a baby learn to walk? It makes you wonder why we’re not all still wobbling around, falling on our kiesters and bumping our heads. The same goes for leadership. Once we’ve learned the most complex skill, well, it becomes as automatic and … Read more
There are some old nuggets that have been around for so long that I’ve seen people quote them as undeniable truths. Don’t believe in something just because you’ve heard it multiple times or read it on the Internet. If you are going to trust and be trustworthy you need to be discerning. Myth Five: Telling … Read more
Is it time for another trust vacation? If you want to build and grow the trust in your organization you need to step away long enough for your team to step up! How many of you are able to unplug from technology? When you went on your last holiday, how many times did you check … Read more
Since trust is a FEELING, an important skill for leaders is to be able to build and grow trust by becoming more intelligent with emotions. One way you can raise the emotional intelligence, or EQ, in your organization is to start asking people how they feel. Insist on getting feelings as the response, not thoughts … Read more
Do you trust the institution? Or the person you are dealing with at the institution? It seems like one attracts the other. When my husband and I were transferred to the States, I thought our credit rating would be transferred along with us. Wrong! Buying a house or even getting a credit card was a … Read more